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Lately, there's a widespread belief that "the longer the page, the better."
A long scroll can indeed be an advantage… but not always.
Many stores misuse it, turning what should be a feature into a major reason for customers to abandon the page without even realizing it.
The problem isn't the page length itself, but rather why and how it's made long.
Here's when a long scroll can benefit your store, and when it becomes a clear flaw that negatively impacts sales.
1. When the page is long for no apparent reason
If customers keep scrolling without feeling they're progressing or understanding anything new, frustration sets in.
The length must serve a purpose:
- Clarification
- Persuasion
- Reassurance
But length for the sake of padding? That's just visual strain.
2. When the most important information is buried deep:
If the price, the purchase button, or the core product idea is:
– in the middle of the page
– at the end
– after a long scroll
The customer feels that the store is "hiding" the information, which creates discomfort and distrust.
3. When content is repeated in different wording
Some pages become long because they repeat the same idea:
– once in the text
– once with a title
– once with an image
This repetition lengthens the page unnecessarily, and the customer notices this even if they aren't paying close attention.
4. When scrolling becomes mentally demanding
Useful scrolling is easy and smooth.
But if every scroll requires reading, comparison, and thought, the customer becomes mentally exhausted.
Mental fatigue is more dangerous than visual fatigue because it delays or even eliminates the decision.
5. When a page doesn't give clear cues
On a long page, the customer needs to feel like they are:
- Moving forward
- Getting closer to a decision
- Understanding more
If there are no clear headings, logical sections, or visual breaks… scrolling becomes confusing.
6. When mobile is the one that suffers
Most customers access the site via mobile.
A page that's too long for a mobile device means:
- Longer scrolling
- Slower loading
- Less focus
What a laptop user can tolerate, a mobile user often can't.
7. When scrolling delays the purchase decision
Some pages are meant to guide the customer to purchase, not test their patience.
If the customer knows what they want but has to scroll a lot to get it, they're likely to give up.
A smart page:
Gives you what you need… when you need it.
8. When is a long scroll actually an advantage?
Long scrolling is beneficial because:
– Each section adds new information
– The content is arranged chronologically
– Each scroll brings the customer closer to a decision
– The page tells a clear story
Here, length becomes persuasive, not annoying.
Long scrolling isn't inherently wrong…
The problem is using it unconsciously.
The customer doesn't have a problem scrolling,
but they do have a problem wasting their time.
لماذا تعيش المتاجر التي تقدس عملاءها الحاليين أطول من غيرها
متى يجب أن تقول كفاية وتتوقف عن إضافة ميزات جديدة لمتجرك الإلكتروني
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