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Many e-commerce store owners in Saudi Arabia and the Gulf region, when faced with a problem, immediately blame the "system" or "programming." However, the truth is that a large percentage of store problems are administrative and organizational, not technical. If you continue to treat them as technical issues, you'll waste time and money without any real results.
1. When the problem recurs in the same way: If the same problem keeps recurring despite updates and technical support, this is likely a sign that the cause isn't technical. A recurring problem indicates a flaw in the work process or an unclear procedure, not in the system itself.
2. When performance improves temporarily and then deteriorates again: If every time a problem is "fixed," the situation worsens again shortly afterward, this is a strong indicator that the problem is administrative. Technical solutions are relatively stable, but administrative problems resurface as long as the management style remains unchanged.
3. When the team or managers are unsure of what to do: If there's confusion in order fulfillment, everyone is working differently, or there are no clear steps, this is a purely administrative problem. The system here is just a tool, but there's no clear management using it correctly.
4. When the store works well at times and crashes at others: A store that relies on the efforts of one person or the whims of daily monitoring often suffers from management issues. Technical problems are usually constant, but management problems appear and disappear depending on the pressure and time.
5. When customers complain about the same issues: Frequent complaints about delays, poor follow-up, or unclear orders are often due to order management, not the system. If the system is working and the data is correct, then the problem lies in the operating method.
6. When any small modification causes a major disruption: If adding a product, adjusting a price, or a small change affects many parts of the store, this indicates disorganized management. A proper system should handle modifications, but haphazard management amplifies any change.
7. When you feel like you're always "putting out fires": If your entire day is spent reacting to problems, with no time for development or planning, this is a clear sign of management problems. Effective management reduces emergencies, while technical problems are often limited and easily understood.
8. Relying on quick fixes instead of fundamental solutions: Temporary solutions, patchwork, or a "let's get by" approach are indicators of management flaws. Technical problems are usually resolved once, but management problems require restructuring, not just temporary fixes.
9. Lack of clear data: If you don't know the number of delayed orders, the reasons for cancellations, or the most problematic aspect, this is a management flaw. The system provides the data, but management is responsible for reviewing and working with it.
10. Improving management solves the problem without technical modifications: The strongest evidence that the problem is management-based is when organizing work, distributing tasks, or clarifying procedures improves performance without any changes to the system or programming.
Not every problem in the store requires an update or new programming. Sometimes the real solution begins with organizing management, clarifying procedures, and defining responsibilities. When you differentiate between management and technical problems, you save time and money, and your store runs smoothly in the long run.
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